Abstract:
The report is mainly designed to know the General Banking Activities of
Agrani Bank Limited, Uttara Model Town Branch, Dhaka .There are many
institutions which play vital role for changing the social structure and
developing the economy of our country. Agrani Bank Limited is one of the
most important financial institutions among them. It is playing a vital role
for economic development and employment generation by its banking
activities. Extreme quality of service is the most important part of any
organization. Agrani Bank Limited does not give quality full service as other
commercial banks do. So it is necessary to improve their service quality and
customer management. Though the ATM machines are latest in technology
but most of the customers want to get this service. Many Branches of Agrani
Bank Limited do not provide modern services like computerize banking,
online banking and mobile banking that better satisfy customers’ needs.
Agrani bank Limited has a competitive advantage for low service charge but
deposit interest rate is dissatisfactory. Some deposit scheme of Agrani Bank
Limited Uttara Model Town Branch is very few in account number. Most
of the customers feel safe in transactions with Agrani Bank Limited. So that
it is one of the most vital and strong part for Agrani Bank Limited. To
improve the quality of service and expand in customer base, Agrani Bank
Limited has strong organizational strength can successfully utilize the
prospect and overcome its weakness. Conducting regular Marketing
Research, customization, setting sufficient ATM booths and providing
online banking service can be the best way to attain their broad goal.
Description:
An Internship Report
Submitted to the Faculty of Agribusiness Management
Sher-e-Bangla Agricultural University, Dhaka
In partial fulfillment of the requirements
For the degree of
MASTER OF BUSINESS ADMINISTRATION
