Abstract:
nternship program is the pre-requisite for MBA program. Classroom discussion alone cannot make a
student perfect in handling the real business situation; therefore, it is an opportunity for the students
to know about the real life situation through this program. A report has to be built for the university
and organization requirement. The topic of the report is “Performance Analysis of Utility Services
Provided by Rupali Bank Limited (RBL) in Mohammadpur Branch”. The main purpose of the
report becomes very clear from the topic of the report. The report discusses about the different
facilities, approval process, monitoring and performance.
The main objectives of the report are identifying the customer perception about utility services
provided by the bank and the performance of the bank regarding utility services. Part 1 narrates the
company profile including Rupali Bank’s history, their vision, mission and strategy, products and
services, activities and performances. Part 2 describes the different aspects of my job at
Mohammadpur Branch, Dhaka. It also describes the findings of the report. Findings of the report say
about strength and weakness of the bank regarding utility services. The last part ends with
competitive analysis, SWOT Analysis, recommendations and conclusions. RBL is the first
Government owned public Limited in Bangladesh with excellence in customers' service aiming
to economic uplift, human resources development, and employment generation, achievement of
balanced growth and development of the country. It possesses a huge client base that comes in
touch with the bank in so many purposes every day.
Description:
An Internship Report
Submitted to the Faculty of Agribusiness Management
Sher-e-Bangla Agricultural University, Dhaka
In partial fulfillment of the requirements
For the degree of
MASTER OF BUSINESS ADMINISTRATION
