Abstract:
Now the banks constitute the core of the country’s organized financial system in
Bangladesh. Banks are now-a-days the most trusted financial organizations to the people
all over the world and they satisfied their customer by offering different banking services.
Ensuring the maximum level of customer satisfaction is an aim for each financial
institution. Agrani Bank Limited, a leading commercial bank with 935 outlets
strategically located in almost all the commercial areas throughout Bangladesh, overseas
exchange houses and hundreds of overseas Correspondents, came into being as a Public
Limited Company on May 17, 2007 with a view to take over the business, assets,
liabilities, rights and obligations of the Agrani Bank which emerged as a nationalized
commercial bank in 1972 immediately after the emergence of Bangladesh as an
independent state. Agrani Bank Limited started functioning as a going concern basis
through a Vendors Agreement signed between the Ministry of Finance, Government of
the People's Republic of Bangladesh on behalf of the former Agrani Bank and the Board
of Directors of Agrani Bank Limited on November 15, 2007 with retrospective effect
from July 01, 2007. The objective of the report is to assess the level of importance, the
customer of Agrani Bank put across various service attributes and also to determine how
well Agrani Bank is satisfying their customers of those service grounds and different
service quality dimensions. The survey is conducted on 50 respondents
Description:
An Internship Report
Submitted to the Faculty of Agribusiness Management
Sher-e-Bangla Agricultural University, Dhaka
In partial fulfillment of the requirements
For the degree of
MASTER OF BUSINESS ADMINISTRATION
